Help Desk GT
Web and Email Based Support System + Interactive FAQ Manager
Coming soon!Many were lacking critical features. Others had a test system on their site that, contrary to their intentions I'm sure, exposed serious flaws. Eventually I settled on one that came highly recommended, only to see it turn into a maintenance nightmare as I found and fixed bug after bug in it's poorly organized code.
I soon decided to revert to my original plan and write my own system. When I'm done, you'll see it here.
by Susan Sanderson
Amazon Price: $72.11
Used Price: $9.44
Average Customer Rating: 4.5
Review (rating: 2):
I am now graduating from school and looking back at this class, this book, I do not agree with it at all. Hopefully your instructor will not use this book.
by Fred Beisse
Amazon Price: $70.15
Used Price: $29.80
Average Customer Rating: 3.5
Review (rating: 4):
The book seems well written and is informative. It is not a great subject but was required for my major. Very boring.
by Barbara Czegel
Amazon Price: $38.84
Average Customer Rating: 4.0
Review (rating: 5):
This book is a must-own. You need to be able actually get out there and find these positions and books simply can't do that for you. Newspaper classifieds are OK, but in larger cities you need more up to date information than they can provide. It's usually best to get job postings directly from a businesses website. Or better ye...
A Guide to Customer Service Skills for the Help Desk Professional, Second Edi...
by Donna Knapp
Amazon Price: $78.25
Used Price: $19.00
Average Customer Rating: 4.0
Review (rating: 4):
The book was in good shape. Will do for the class that I am taking.
Help Desk Practitioner's Handbook
by Barbara Czegel
Amazon Price: $38.52
Average Customer Rating: 4.5
Review (rating: 5):
This book is packed with useful information that will make you a more well-rounded support person. Help desk and technical support in general is so much more than just technical know-how. The non-technical aspects are just as important and this book will help you in those areas. Has information on standard methodologies of techn...