Help Desk GT
Web and Email Based Support System + Interactive FAQ Manager
Coming soon!Many were lacking critical features. Others had a test system on their site that, contrary to their intentions I'm sure, exposed serious flaws. Eventually I settled on one that came highly recommended, only to see it turn into a maintenance nightmare as I found and fixed bug after bug in it's poorly organized code.
I soon decided to revert to my original plan and write my own system. When I'm done, you'll see it here.
by Fred Beisse
Amazon Price: $80.95
Used Price: $39.66
Average Customer Rating: 3.5
Review (rating: 4):
The book seems well written and is informative. It is not a great subject but was required for my major. Very boring.
A Guide to Customer Service Skills for the Help Desk Professional, Second Edi...
by Donna Knapp
Amazon Price: $66.91
Used Price: $14.98
Average Customer Rating: 4.0
Review (rating: 4):
The book was in good shape. Will do for the class that I am taking.
by Barbara Czegel
Amazon Price: $37.80
Used Price: $2.49
Average Customer Rating: 4.0
Review (rating: 5):
This book is a must-own. You need to be able actually get out there and find these positions and books simply can't do that for you. Newspaper classifieds are OK, but in larger cities you need more up to date information than they can provide. It's usually best to get job postings directly from a businesses webs...
by Susan Sanderson
Amazon Price: $86.13
Used Price: $19.74
Average Customer Rating: 4.0
Review (rating: 1):
Simply put, I am very disappointed in the content of this book. DON'T Waste Your Money or Time.
by Noel Bruton
Amazon Price: $56.50
Used Price: $17.26
Average Customer Rating: 2.0
Review (rating: 3):
This book was a great help with my helpdesk experience. While useful I found http://www.Helpdeskcrossing.com to be an invaluable resource when looking for a job to apply this book to. I highly recommend that website in addition to this book, a great combo!